We are looking for:
A smooth Client Support Executive who takes responsibility for the proper supervision of all jobs, from finding the right professional and making the appointment to aftercare:
- Summarize and clarify new job requests via our site or by telephone
- Sending requests to the right professionals
- All communication with both Client (about half are expat: in English) and professional
- Track progress of jobs and costs in our CRM system (built on Podio).
- Build long-term client relationships and identify new opportunities with Customers
Your activities are crucial for Client Satisfaction and therefore Client Loyalty. MrFix is young and informal, so you get a lot of space to set up and improve your work processes. If you wish, your contribution is also welcome in other areas such as (digital) marketing.
About MrFix handyman service:
MrFix quickly helps busy people throughout the Netherlands find a reliable painter, electrician or other professional! We link private and business clients to the best professional whom we personally select and we arrange everything around it so that he does the job right the first time. So fixed hourly rates, clear quotes & invoices and easy payment with iDeal. Our team is small but we are growing fast: we arrange more than 800 jobs per month. Please see MrFix.nl, especially the About MrFix page!
“MrFix exists to make the thoroughly rotten DIY sector sustainable. Of course we help Clients save energy and repair instead of replacing. But we also help through fair, transparent rates, through smart processes that limit inspection visits, travel and disputes and increasingly through circular construction.”
— Michiel (CEO)
We ask of you:
- HBO/WO working and thinking level and preferably 2 or more years of relevant experience (PA, call center, project management and/or administration in the private sector)
- You communicate excellently in Dutch and English
- You are a doer, have initiative and keep your promises
- You are Client and service oriented
- You are very well organised and stress resistant
- You are handy with CRM systems (experience is an advantage)
- Available 16 hours a week, also on Saturdays!
We offer you:
- An important position at the heart of a fast-growing, successful startup
- A close-knit & involved team that helps you settle in and learn on-the-job for 2-3 weeks (preferably at a location near you)
- Support for your development and good opportunities to grow
- Work from home and work together on location, lunch and dinner 1 day a month
- A market-based salary plus variable remuneration (together €2,500-3,200 gross per month)
- The opportunity to really help people with concrete solutions
Send your resume or LinkedIn link and super short motivation to MrFix do our assessment (our most important selection tool)!