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Welcome, expert!

 
(You should see this page when you complete the registration & checking process. If you have not submitted the info & documents we requested yet then please message our Chief Quality Officer via WhatsApp: +31-6-1538 0087)
 
We have all necessary information & documents now, so from now on we’ll automatically email you invitations to the jobs of the types and locations that you’ve indicated. Or check your New Jobs page which new jobs MrFix can offer you at any given moment, like right now!
 
MrFix explains in more detail below how we get you jobs and support you. Please read this page & Tips for the expert carefully so you can make a smooth start.
 

New job requests

 

  1. The Customer submits a Job Request, usually via the site and often in Dutch
  2. We invite you 24/7/365 by email (check your spam box) and sometimes by WhatsApp or phone. And you can always check your own page for new jobs
  3. We include any photos we receive from the Customer as well as info about materials etc. and any answers to our initial questions
  4. You accept a job quickly via our weblink: you simply click a start date and time slot (of one hour). MrFix then mails the Customer (and you) your appointment proposal and creates a WhatsApp group for you both
  5. As soon as the Customer confirms the appointment in that group, you will have a contract with the Customer to execute the job at your own risk: take care and ensure you are well insured! MrFix is not liable for your job execution or any injuries or other damage
  6. Please communicate everything via the WhatsApp group except amounts of money: to MrFix only, excl. VAT
  7. 50% surcharge if the job must be done within 24 hours, after 18h or during a weekend/holiday
  8. If the Customer asks for a quote (fixed price), you estimate the man hours and any material costs (excl. VAT). If more than 8h / 1 day of work you put it in Excel and mail it to us within 2 days: then MrFix will send a formal, binding offer on your behalf

 

The Job

 

  1. Our system will send you a reminder on the morning of the job & the morning before
  2. Before you start, check to see if you have the right materials and tools
  3. You ring the Customer’s doorbell within the 1-hour time slot and send a message in the WhatsApp group if you arrive earlier or later
  4. As soon as you enter you share 1 photo of the source of the damage (the ‘Before’ photo) in the WhatsApp group. If you need to revise an estimate then mention that in the WhatsApp group too
  5. You do the job (any doubts? Consult directly with the Customer)
  6. When you finish within the minimum chargeable time of 1 hour, you ask the Customer if there is anything else you can do
  7. Leave the house neat and clean (dispose of waste, remove any dust or stains)
  8. Share the photo of the job / solution (the ‘After’ photo) in the WhatsApp group just before you leave
  9. Our system sends you a link via WhatsApp to a form for your man hours (minimum 1 hour per man, rounded to the nearest half hour) and any material & parking costs (excl. VAT)
  10. We email the Customer a neat invoice on your behalf your right away and send you a payment overview that shows our commission, so your administration is up to date
  11. Our standard payment term is 1 week: most Customers pay directly with iDeal but sometimes it takes longer. We chase any debtors for you
  12. As soon as the Customer pays us, we transfer the amount to you minus our commission
  13. We answer questions and resolve any complaints as far as we can, but you decide whether you grant a discount or (better) return to fix the problem

 

We ask you to:

 

  1. Always respond within 3 hours to our mails and WhatsApps
  2. Email your quote (or estimate) input complete and within 48 hours (excluding VAT & commission)
  3. Use the WhatsApp group to ask the Customer all info you need and then take the right materials and tools so you can do the job Right 1st time
  4. Forward any messages the Customer sends you 1-on-1 straight to the WhatsApp group
  5. Come on time
  6. Be polite to the Customer: You are King, but the Customer is Emperor 🙂
  7. Share the ‘Before’ photo in the WhatsApp group as soon as you arrive
  8. Work efficiently and leave things clean and tidy
  9. Share the ‘After’ photo in the WhatsApp group as soon as you finish (so before you leave) and submit your man hours & costs only via the link
  10. Inform us immediately of any extra work and new job requests by the Customer
  11. Look out for other defects and inform MrFix if the Customer can use another specialist!
  12. Call us only on 020-6750333 and WhatsApp us on 06-15380087

 
Finally, we work together. That means that you try to help our Customers even when you’re busy and we try to give you jobs when you’re not so busy. It also means you do not work directly for our Customer: if he contacts you then you simply ask us to process the job request.
 
And if you have any further questions, please see Tips for the expert first!