Have you ever hired a handyman because your neighbour said he did such a good job? But you’re your job went wrong… again? We founded MrFix because we were fed up with even the simplest jobs going totally wrong because of bad workmanship, missed appointments and missing invoices.
It is sad to say, but it is normal in Holland for an expert to say that he will come do the job “sometime next Tuesday”, to charge 2 hours when he worked 1.5 or to promise to complete the job in two days and then turn your house into a construction site for three weeks.
In our industry Customers do not trust the expert. And the expert doesn’t trust the Customer either, so he demands that the Customer pay on the spot, in cash or with a payment device. But if the lamp that he hung comes crashing down within a week, you cannot reach that same expert…
MrFix helps you and the expert to do things differently: solid, smooth & quickly. This is how we disrupt the home repair industry:
- The expert does not force a start time on you but you can indicate when requesting the job which days and times suit you
- With MrFix it does not take days before you finally have a clear appointment
- You do not have to wait all day for the expert but he comes within a 1-hour time slot
- We do not charge hidden extras like call-out charges or ‘service costs’ but we communicate clear, fair rates in advance. Any material or parking costs are extra, that’s all
- The expert doesn’t come inspect small jobs ‘for free’ (you would pay one way or another) but we make a WhatsApp group where you can ask each other questions in advance and share photos, maps, links and videos. That will save you time and money
- The expert doesn’t show up and say: “Oh, right. Now I have to go to my workshop for other tools and to the builders merchant for materials”. He brings the right supplies to do the job right 1st time
- The expert does not ‘accidentally’ charge half an hour too much. We round off to the nearest half an hour (from the minimum of 1 hour per man), so e.g. 1 hour and 44 minutes means 1.5 hours. What’s more, the expert (or you, if necessary) shares a ‘Before’ photo in the WhatsApp group as soon as he enters and an ‘After’ photo just before he leaves. This gives you insight in the job and the time worked on location
- The expert does his best for you as a regular, local Customer instead of a one-off Customer, because he needs MrFix for future jobs
- The expert does not disappear from the face of the Earth when things get difficult, because you always have his phone number (and MrFix has all his details) as well as a proper invoice afterwards
- All in all, the risk of significant problems is no longer 40-50%! So is it 0% with MrFix? No, we would say 5-10%. If a problem does occur and you’re not satisfied then MrFix makes a serious effort to help you find a mutually satisfactory solution. For example:
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- The expert comes back and this time he does hang that lamp up properly;
- If the lamp is broken, the expert or his insurance replace it; or
- If a job takes a lot longer than planned, the expert offers a discount.
We could go on like this, but we think you got the message. Do you want a much higher chance of a job going right 1st time? Then ask MrFix.nl to arrange a solid expert quickly and smoothly!